Shipping Policy
At VI Makina Enerji Elektrik Tic. Ltd., we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines how we handle order processing, shipping methods, and delivery timelines.
Order Processing
All orders are processed after payment confirmation.
Processing time typically ranges from 3 to 7 business days, depending on product availability and order size.
For heavy machinery or customized equipment, processing time may vary. Customers will be informed accordingly.
Shipping Methods
We offer domestic and international shipping.
Shipping methods include sea freight, road transport, and container shipment, depending on product type, destination, and customer preference.
All shipments are securely packed to ensure protection during transit.
Delivery Time
Delivery times vary based on destination, shipping method, and customs clearance.
Estimated delivery timelines will be shared once the order is confirmed and dispatched.
Delays caused by customs procedures, weather conditions, or port congestion are beyond our control.
Shipping Costs
Shipping costs depend on the product size, weight, destination, and shipping method.
All shipping charges will be clearly communicated and approved by the customer before shipment.
International Shipping & Customs
For international orders, customers are responsible for customs duties, taxes, and import charges imposed by their country.
We provide all necessary export documentation to support smooth customs clearance.
Order Tracking
Once shipped, customers will receive shipping details and tracking information (where applicable).
Damaged or Lost Shipments
In the rare event of damage during transit, customers must notify us within 48 hours of receiving the shipment with photos and details.
We will work closely with the shipping company to resolve the issue promptly.
Contact Information
For shipping inquiries or assistance, please contact us:
Email: info@vimakinaenerjielektrikticltd.com
Call & WhatsApp: +63 927 424 3463
